Rubén Arcos and Randolph H. Pherson (eds.)
Basingstoke: Palgrave MacMillan UK
Publication year: 2015

‘The ”digital revolution” is transforming the ways in which top decision-makers handle information. They see new forms of presentation in the products of the world’s leading news organisations. The intelligence community risks losing impact and influence, and facing increasing obsolescence, unless it similarly adapts. This timely and important book addresses imaginative ways of tackling these challenges.” Sir Richard Mottram GCB, Former Chairman of the Joint Intelligence Committee, UK

“Intelligence Communication in the Digital Era is essential to every strategy, marketing, nance, and intelligence professional who understands that professional career viability is dependent on the ability to navigate streams of information and associated decision delivery systems. e book tells how to convey critical recommendations and executive support in clear, concise, and creative ways; capture attention at the highest levels; and provides easy access to decision support criteria that give organizations a competitive advantage. Kudos to Arcos and Pherson for authoring a resource that provides application rather than theory to the overarching requirements placed on intelligence professionals in a world where informa- tion abounds.” – Nanette Bulger, Executive Director and CEO, Strategic and Competitive Intelligence Professionals (SCIP)

“In an age of complexity, velocity, and high jeopardy, the challenge to exert e ect has never been greater for an information exploitation specialist – be it a business analyst, an insur- ance actuary, or an intelligence o cer managing national security requirements ranging from defence to terrorism. Rethinking the fundamentals of assessment methodology, and particularly the conveyance of the message, will be the key to success for those in the analyti- cal sphere. In a world where decision-makers are overwhelmed by data, increasingly secure in their own belief systems, and cynicism or distrust grow stronger with each alleged scandal, the analyst must become adept at understanding client needs and able to o er clear, well- founded, and e ectively marketed judgments. is is not about distorting or perverting the sanctity of the objective message; rather, it is acknowledging the impact of a fast-paced busi- ness environment as well as recognizing what is emerging as an increasingly prevalent and distortive cognitive bias that exists within all of us due to this Internet-enabled information age.” – Ray Boisvert, Former Assistant Director, Intelligence, Canadian Security Intelligence Service and President/CEO, I-Sec Integrated Strategies

“Intelligence Communication in the Digital Era reminds us of two very important things: technological change is about delivering intelligence as well as gathering it; and change is as much an opportunity as a risk. Arcos and Pherson continue to lead the thinking in this area for academics and practitioners alike with this highly signi cant new contribution to the Intelligence Studies literature.” – Julian Richards, Co-Director, Centre for Security and Intelligence Studies (BUCSIS), University of Buckingham, UK

“Although the intelligence community is an information industry, in many ways its proc- esses have changed little since the digital revolution. To avoid obsolescence, intelligence organizations will need to modernize by reforming information management, promoting asynchronous collaboration, and adopting a model of production not based on the ‘docu- ment’ paradigm. is book can guide that e ort; it will be a valuable resource for intelligence practitioners and their managers in both industry and government.” – Nick Hare, Former head of Futures and Analytical Methods, UK Defence Intelligence, UK

“Technological advances are dramatically impacting what information is available to the community of policy and decision makers, where they get it from, when they want to view it, and how they make sense of it. ese changes exacerbate half-century-old disconnects between intelligence providers and those they would serve, making it harder to overcome barriers imposed by outmoded technology and inadequate techniques for facilitating well- advised decisions. is book opens a valuable window on this world of challenges, starting with an astute introduction to the landscape by Pherson and Arcos, followed by six thought- ful chapters on signi cant issues in communications, collaboration, and producer/consumer relations. It is a compendium of excellent insights with lots of supporting references pointing to a new approach.” – Robert Neches, Former Director of Incisive Analysis, Intelligence Advanced Research Projects Activity (IARPA), O ce of the Director of National Intelligence, USA